Your Privacy Matters

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information when you use our EV scooter rental services.

Last Updated: November 30, 2025

Information We Collect

Data gathered to provide our services

To provide you with the best EV rental experience, we collect the following information:

Personal Information: Name, email address, phone number, and government-issued ID for verification
Payment Information: Credit/debit card details, UPI IDs, and billing address processed through secure payment gateways
Location Data: GPS data to track vehicle location, optimize routes, and ensure vehicle security
Usage Data: Ride history, duration, distance traveled, and preferred pickup/drop locations
Device Information: Device type, operating system, app version, and unique device identifiers

Purpose of data processing

Your information helps us deliver and improve our services:

Service Delivery: Process bookings, manage rentals, and facilitate payments
Customer Support: Respond to inquiries, resolve issues, and provide assistance
Safety & Security: Verify identity, prevent fraud, and ensure vehicle safety
Service Improvement: Analyze usage patterns to enhance user experience and expand coverage
Communication: Send booking confirmations, updates, promotional offers, and important notices

When and with whom we share data

We respect your privacy and limit data sharing to essential purposes:

Payment Processors: Secure third-party payment gateways to process transactions
Legal Requirements: When required by law, court order, or government authorities
Service Partners: Insurance providers, maintenance partners, and roadside assistance services
Business Transfers: In case of merger, acquisition, or sale of business assets

We never sell your personal information to third parties for marketing purposes.

How we protect your information

We implement robust security measures to protect your data:

Encryption: All data transmitted is encrypted using industry-standard SSL/TLS protocols
Secure Storage: Personal data is stored on secure servers with restricted access
Regular Audits: We conduct periodic security assessments and vulnerability testing
Access Controls: Only authorized personnel can access personal information on a need-to-know basis
Incident Response: We have procedures in place to handle any potential data breaches promptly

Control over your personal data

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information in your account
Deletion: Request deletion of your account and associated data (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications at any time
Data Portability: Request your data in a commonly used electronic format

How we use cookies and similar technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for basic functionality and security
Analytics Cookies: Help us understand how users interact with our services
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings.

If you have any questions or concerns about our Privacy Policy, please don't hesitate to contact us.

Email: privacy@boltfly.in Phone: +91 7008905156 Address: Bhubaneswar, Odisha, India